Effective Date: 15 May 2023
2. Information We Collect
2.1. Personal Information
We may collect personal information directly from you when you interact with the Website, such as when you make a reservation, subscribe to our newsletter, participate in surveys, or contact us. The types of personal information we collect may include:
Name, address, and contact details (email address, phone number)
Payment information for reservations and transactions
Preferences and interests
Other information relevant to customer surveys and offers
2.2. Automatically Collected Information
When you access or use our Website, we may automatically collect certain information about your visit, including your IP address, browser type, device information, and browsing behaviour. This information helps us analyse trends, administer the site, and improve our services.
2.3. Cookies and Similar Technologies
3. How We Use Your Information
3.1. Providing and Improving Services
We use your personal information to provide the services you request, process reservations, respond to inquiries, and deliver a personalized experience. We may also use the information to improve our services, analyse trends, and enhance user experience.
3.2. Marketing and Promotional Communications
With your consent, we may use your personal information to send you marketing communications, including newsletters, promotional offers, and updates about our services. You can opt-out of receiving these communications at any time.
3.3. Legal Obligations and Protection
We may use or disclose your personal information if required by law, court order, or governmental authority. We may also share information to protect our rights, safety, or the rights, safety, or property of others.
4. Information Sharing and Disclosure
4.1. Service Providers and Business Partners
We may share your information with trusted third-party service providers and business partners who assist us in operating our Website, delivering services, processing payments, and conducting business activities. These providers are contractually obligated to maintain the confidentiality and security of your information.
4.2. Aggregated and Anonymized Data
We may aggregate and anonymize your personal information for statistical analysis, market research, and business reporting purposes. This information does not personally identify you and is used to improve our services and understand customer trends.
4.3. Third-Party Websites
Our Website may contain links to third-party websites. We do not have control over the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
5. Data Retention
6. Data Security
We are committed to protecting the security of your personal information. We implement reasonable physical, technical, and organizational security measures to prevent unauthorized access, use, disclosure, alteration, or destruction of your information. However, please note that no method of data transmission or storage is 100% secure.
7. Your Rights and Choices
7.1. Access, Correction, and Deletion
You have the right to access, correct, or delete your personal information. If you would like to exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.
7.2. Marketing Communications
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly. Please note that even if you opt-out, we may still send you transactional or service-related messages.
7.3. Cookie Preferences
You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may impact your browsing experience on our Website.
8. Children's Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect or process personal information from individuals under 16 years of age. If we become aware that we have collected personal information from a child without parental consent, we will take appropriate steps to delete the information.
8. Contact Us
Kingsbury Hotel Limited Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ Phone: 07774 960970 Email: email@example.com